Subscription and sales terms

Dialogbot is an AI receptionist that can answer calls and messages on your website, receive enquiries, book appointments and – if you choose to – call contacts who have given their consent. The assistant answers from the knowledge you have approved yourselves in your workspace.

We continuously develop the service. Features marked as "coming soon" or "not available" are not part of the agreement until they have been launched.

All prices are in Danish kroner excl. VAT. VAT (25 %) is added on the invoice.

• Subscription: from 2.495 kr. per month. There is no price per enquiry.
• Campaigns (outbound calls): 4 kr. per outbound call plus 2 kr. per started minute of conversation. Every call placed counts, including a retry (at most 2 attempts and at most 3 minutes of conversation per contact). The highest possible price is shown before a campaign is started.
• Inbound calls: a Danish phone number for the assistant and 300 started minutes of conversation per calendar month are included. Minutes beyond that cost 1,50 kr. per started minute and are charged on the month's invoice. Usage can be followed continuously in Dialogbot.

If you come via an ambassador, you get a 50 % discount on your first invoiced month. We may change the prices with at least 30 days' notice by email; the change applies from the first full month after the notice.

You store a payment card with our payment provider Stripe. We invoice in arrears once a month for the previous month, and the amount is charged automatically to the card. We do not store card details ourselves.

If the payment cannot be completed, you will be notified. If an invoice has not been paid 14 days after the due date, we may pause the assistant until the payment is settled.

If you have questions about an invoice, please contact us before you dispute it with your bank.

The agreement runs until it is cancelled. You can cancel with effect from the end of the current month by writing to us. We can cancel with 30 days' notice. There is no commitment. Setup is included when you do it yourselves; setup by Dialogbot's specialists costs 5.000 kr. excl. VAT and is paid once, before the work begins.

In the event of material breach – e.g. misuse of the service or non-payment – we may close access without notice.

You are responsible for ensuring that the knowledge, prices, opening hours and answers you approve are correct, and for following up on the enquiries the assistant receives.

If you use campaigns (outbound calls), you are responsible for ensuring that each contact has given prior, documentable consent to be called by an automated system, cf. section 10 of the Danish Marketing Practices Act, and that businesses protected against marketing (reklamebeskyttede) are not contacted. The service must not be used for illegal, misleading or offensive content.

You must keep your login confidential and give access to the right people in your team.

The assistant uses artificial intelligence. It is instructed to answer only from your approved knowledge and to say so if it doesn't know the answer, but it can make mistakes or misunderstand. It always states that it is an AI.

We are not liable for indirect losses, e.g. lost revenue, lost customers or consequential damages. Our total liability is limited to the amount you have paid for the service in the 3 months preceding the damage. We are not liable for outages at third parties such as telecom operators and cloud providers or for circumstances beyond our control.

Your data belongs to you. When the assistant talks to your customers, we process personal data on your behalf as data processor. We only process data on your instructions and in accordance with our data processing agreement, which forms part of these terms. The list of sub-processors we use (including hosting, telephony, speech and AI) is set out in the privacy policy.

On cancellation you can ask for a copy of your data within 30 days. After that we delete it, unless the law requires us to keep it (e.g. invoices for 5 years).

We may change the terms with 30 days' notice by email. Material changes to your disadvantage give you the right to cancel with effect from the date of the change.

The agreement is governed by Danish law. Disagreements are sought to be resolved through dialogue; otherwise they are settled by the District Court of Aarhus (Retten i Aarhus).

Dialogbot, CVR no. 25632710, Abildgade 18, 8200 Aarhus, Danmark · info@dialogbot.dk · Contact and support