What is an AI receptionist – and how does it work?
An AI receptionist is a digital assistant that answers the phone and the chat for your business. Here's what it can do, how it works, and what to look for before you choose one.
- Answers the phone and the chat around the clock
- Answers from the business's own knowledge
- Clarifies the need and collects contact details
- Can book appointments and send SMS
- Must never guess or promise anything you haven't approved
In short
An AI receptionist answers when you can't: when you're busy, with a customer or closed. Instead of an answering machine asking the caller to leave a message, it talks to the caller, finds out what they need, and collects name, number and need, so you can call back a warm lead.
It is built on three parts: speech recognition that understands what the caller says, a language model that finds the right answer in the business's knowledge, and a voice that answers naturally in your customers' language.
What can an AI receptionist do?
- Answer the routine questions: opening hours, prices, services, address and parking.
- Clarify the need with the questions the business has decided on.
- Find free slots and book, move or cancel appointments.
- Send the customer a confirmation by SMS.
- Give the business a short, written summary of every conversation.
What shouldn't it do?
A good AI receptionist never guesses. It should only answer from knowledge the business has approved, and honestly say when something isn't covered. It must not promise discounts, give professional advice or pretend to be a person.
At Dialogbot, all knowledge starts as a draft and is only used once an owner or administrator has approved it.
What to look for
- Speech – does it sound natural in your customers' language, and does it understand names and trade terms?
- Control – can you approve what it is allowed to say?
- Actions – can it book and send SMS, or does it only take messages?
- Setup – do you get help, or do you have to figure it out yourself?
- Price – fixed price or per enquiry, and is there a commitment?
Try it yourself
The best test is to hear it. Get a call from Dialogbot, choose your industry, and hear how it would answer the phone for you. Read more about Dialogbot's AI receptionist or see the prices.
Frequently asked questions
Is an AI receptionist the same as a chatbot?
Not quite. A chatbot writes; an AI receptionist talks on the phone. Dialogbot does both with the same knowledge.
Does an AI receptionist sound like a robot?
Modern voices sound natural. Dialogbot speaks 8 languages, including English, and always says honestly that it is a digital assistant if the caller asks.
What does an AI receptionist cost?
At Dialogbot there is one subscription at 2.495 kr. per month, excl. VAT. There is no price per enquiry.
Hear Dialogbot answer the phone – on your own phone
Tell the chat your business name and what you do, and the assistant will call you and show you how it would answer the phone for you.
Or email info@dialogbot.dk. 2.495 kr./month · excl. VAT. No lock-in.